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Wir schreiben über Trends, aktuelle Entwicklungen, Hypothesen, Beobachtungen und darüber, was uns im Consulting Spass macht.

Agile Transformation

Agilität

Digitale Transformation

Digitalisierung

Innovation

Management Consulting

One Culture

Projekte

Warum Customer Experience in APAC anders tickt

Kundendaten sind der Rohstoff der Zukunft – doch wie schöpfen wir daraus echten Mehrwert?

Wie KI die Customer Experience nachhaltig transformiert

Overcoming Obstacles: Maintaining Consistency

Unleashing Success: Harnessing Advanced Analytics for CX

Strategies for Success: Implementing Customer Feedback Loops

Strategies for Success: Benchmark Against Industry Standards

Overcoming the Complexity of Integration

Obstacles to Overcome: Data Silos

A Holistic View on Customer Experience: Key Benefits and Obstacles

Unlocking Success with Customer Centricity Score: Enhancing Customer Experience and Business Growth

Mastering Hyper-Personalization: The Key to Elevating Customer Experience

Enhancing Competitive Capability through Customer Experience, Employee Experience, and Agile Organization

The Power Duo: Enhancing Customer Experience through Employee Experience

Navigating Trends in Customer & User Experience

Understanding the ROI of Customer & User Experience Investments

Vorteile Externer Projektleiter:innen «Neutraler Blick»

Das Top Management wider der Digitalen Transformation

Vorteile Externer Projektleiter:innen «Expertise»

Vorteile Externer Projektleiter:innen «Unabhängigkeit»

Vorteile Externer Projektleiter:innen «Kosten»

Digitale Transformation und Ambidextrie

Vorteile Externer Projektleiter:innen «Entlastung»

Digitales Empowerment